Washington State Ferries abruptly terminated an $8 million ticketing-modernization contract after the vendor says it was set up to fail; Ferry Advisory Committee says it wasn't told
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What happened
In March 2026, Washington State Ferries (part of WSDOT) terminated its roughly $8 million contract with Anchor Operating Systems to modernize ferry ticketing and reservations, with about $3 million in public spending at risk. Anchor's CEO and former program manager said the project was progressing well until a WSF project manager pulled a key Anchor representative in November 2025, moved milestones, and set unworkable deadlines; WSF said it was 'no longer confident Anchor could provide a reliable system with sufficient operational support.' Ferry Advisory Committee members said the February 2026 briefing made no mention of the contract trouble, and county officials have sought public records and an internal audit review.
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Contacted and responded — exact wording not on record.
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